FREQUENTLY ASKED QUESTIONS
Do
you ship outside of North America?
AVdeals
will only ship to US STATES (not protectorates) and Canada. Free
shipping does not apply to Canada, Hawaii and Alaska We will ship
to APO addresses but cannot provide any tracking and cannot guarantee
delivery times.
I
placed an order, Now What Happens??
After
you place a order you will receive a email which is generated by
the shopping cart system. Please review this for accuracy and immediately
notify us if there are any errors. Within 24 hours
( Monday to Friday) , You will receive a second email confirming
order has been processed and forwarded to shipping. After
2 business days you will receive a email containing your
courier tracking number. See
example timelines
Generally
packages are shipped within 24 hours. We do our best to ship on
the same day order is placed. Orders are not shipped on weekends.
or holidays . Shipments are sent 3 day FEDEX except for large items
such as subwoofers which are shipped by UPS Ground delivers ground
packages in 3 to 5 days. Should your package not
arrive within 4 business days after order confirmation
email , please immediately contact tracking@avdeals.com
Do
I have to use a credit card online?
Our
checkout uses 128 bit SSL encryption, but if you do
not wish to provide your credit card information online please place
the order and select call for C/C number. A sales agent will
contact you by phone to obtain the information.
Where
do I send a check or money order?
If
paying by check or money order please include a copy of your order
and mark order number on check . If paying by money order please
retain the number of the money order for your records. Please forward
payment to our head office:
AVDEALS AMERICA
1105 North Market Street
Suite 1300
Wilmington, Delaware
19801
Please
Note: Personal checks and Money orders are held for 7 days to
clear. Returned checks are subject to 25 dollar service charge.
Are
the Products New or Refurbed?
All
products on our site are brand new with full manufacturers warranty.
There are No refurbished , NO used. NO seconds
or damaged stock We are fully authorized to sell all
our products online. If we ever have a demo unit or refurbished
unit to sell it will be VERY CLEARLY marked on both
the product description and your invoice
Why
cant I send my Credit card information by Email?
Email
is completely insecure and can be, in theory ,intercepted at any
time by professional con artists who then sell your number.
The chances of this happening are incredibly small but why take
the chance. Although by law the most you can be held responsible
for is $ 50 and most credit companies waive that, It is still a
major inconvenience having to replace your credit card should someone
fraudulently use it
Why
cant you send to P.O. Boxes or deliver products without a signature
?
Since
we sell by mail order and never actually receive a card imprint
we require proof of receipt of product. If you are not available
to sign for a package FEDEX will hold the unit at their center for
pickup. Proper ID will be required.
Out
of Stock Items or Shipping delays
We
do our very best to maintain accurate stock levels but occasionally
there may be shortages of some products. We cannot be held liable
for such situations or for shipping delays. Avdeals reserves
the right to cancel or refuse orders subject to full refunds being
issued. |
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PRIVACY POLICY
AVDEALS collects and stores only information that you willingly
supply to us. This information is only used by us to process and
deliver orders. You will receive no unsolicited email or
communication from us or any other parties. We do not maintain a
customer database. IP addresses are recorded and are only used to
confirm origin of order in the case of a dispute or attempted fraud.
At no time is any other information obtained. We do not make use of
cookies or any other means to track your movements or collect
personal information. We completely respect your privacy and in no
way support SPAM (unsolicited email) or any form of unsolicited
advertising or "Data mining"
Avdeals will never sell, lend, lease or anyway release your
personnel information, in whole or in part, to any party except for
the following exceptions:
Credit card Companies will be supplied necessary information in
order to process payment and perform address verification for
security purposes. This data includes shipping and billing
information. Email and comment data is not forwarded.
Shipping companies and suppliers will be provided necessary
information in order to facilitate processing and delivery of
orders. Shipping information only.
In
the case of Fraud or Attempted Fraud Local, State and Federal
authorities, issuing bank and the verified card holder will be
provided full details of the transaction.
As
with all vendors, we are required by the credit card companies to
maintain records for a period of one year. These records are kept
in hard copy form in our office. Our server is a secure 128
bit encrypted computer with PGP encrypted database and for
extra security all credit card data is cleared from the secure
server immediately after order is processed. At no time is your
credit card data at risk.
FRAUDULENT
ORDERS: All fraudulent orders are reported to local authorities
and Credit Card Companies. When a fraudulent order is received we
will attempt,( but cannot guarantee) to notify the cardholder
or their issuing bank that the card is being misused. Avdeals
will prosecute any parties to the full extent of the law.
Is a mobile TV really worth going to Jail???
Shipping
Problems
Damaged
Product. Should a product arrive which appears damaged in shipment
please make note of this when signing for the package and immediately
inspect the product. If a product has received severe damage
, refuse the shipment due to damage and contact Avdeals immediately
for a replacement
Any
costs incurred due to orders cancelled after shipment,
change of address after shipment, incorrect addresses on original
orders ( when customers fault) etc will be deducted from refunds
Refused
Shipments
If
order is not damaged and a customer refuses shipment , Customer
will be billed DOUBLE the Fedex published rate as we are charged
for the return shipment by the courier.
If
a incorrect item is shipped in error or double shipped and
the customer refuses to return the Item at Avdeals cost. The customer
will be charged for full value of the product. So if you order a
200 dollar DVD player and a 4000 dollar DVD writer arrives, sorry
you don't get to keep it
Credit
Card Charge backs and Returned Checks
Any
check returned NSF or any improper Credit Card chargeback, ie did not recognize the charge on card ( Phone number is on the statement)
will be charged a minimum 25 dollar fee. Any party making
false claims or statements on a chargeback request will be held
liable for any damages
Should
a NSF check not be covered immediately criminal charges will be
laid. Note Avdeals primary bank is located in California and therefore
subject to rights associated with California banking laws.
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If
You have any additional questions please contact Customer
Service
User agrees
that the use of the AVDeals site is at the User's own risk. Neither
Avdeals.com. nor its affiliates, officers, directors, employees,
parent company or related sites, consultants or agents warrant that
its site will be uninterrupted or error-free. Nor do they make any
warranty as to the results that may be obtained from the use of
the site, or as to the accuracy, reliability or currency of any
information, content, service or merchandise provided.
THIS SITE IS
PROVIDED BY AVDEALS ON AN "AS IS " BASIS. AVDEALS
MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
AS TO THE CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE, OR
THE OPERATION OF THE SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE
LAW, AVDEALS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY
, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IN NO EVENT
SHALL AVDEALS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT
LIMITATION, LOSS OF USE, LOST PROFITS OR LOST DATA) WITHOUT REGARD
TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO, CONTRACT,
NEGLIGENCE, TORT OR OTHER LEGAL THEORY, ARISING FROM THE USE OF
THIS SITE. THIS SITE IS OPERATED IN AND SUBJECT TO THE LAWS OF
DELAWARE |
